Refund policy

Return requests

You may request a return within 30 days after receiving your order.

Product condition

Products must be unopened and uninstalled to qualify for a return. We do not accept returns of opened or installed products under this policy.

Return shipping

LiviTile covers return shipping costs for returns that are not related to a product quality issue.

How to request a return

Email livitile@gmail.com with your order number and the items you would like to return. We will review your request and provide the next steps and return instructions.

Damaged or incorrect items

If an item arrives damaged or you receive an incorrect item, contact us with your order number and photos so that we can review the issue.

Refund questions

For questions about a return or refund, please contact LiviTile at livitile@gmail.com.